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Here is Heathrow Airport's Lost Property guide giving you advice and information on how to go about finding and reclaiming your lost property at Heathrow Airport, whether landside or airside. |
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Heathrow Airport Lost Property ... |
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With security measures having increased greatly in recent years it's vitally important to keep your property and luggage with you at all times. However, there are always instances of lost property at Heathrow Airport.
Whether the lost property at Heathrow Airport has been lost landside or airside locating it and reclaiming lost property at Heathrow Airport can cause stress and concern to both passengers and airport visitors.
So read this guide for the procedures and contacts should you have lost your property at Heathrow Airport, whether you are flying from Terminal 1, 2, 3 or 4.
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Lost Property At Heathrow Airport ... |
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All Heathrow Airport lost property is managed and operated by the Excess Baggage Company, in conjunction with the British Airports Authority (BAA).
This includes both lost property at Heathrow Airport that has been lost either landside or airside.
Any lost property at Heathrow Airport that is found in either Terminal 1, 2, 3 or 4 is handed to the Excess Baggage Company.
If there are details of the property owner the Excess Baggage Company will get in contact to resolve the passengers reclaiming the lost property at Heathrow Airport.
Do note, that if your Heathrow Airport lost property is found you will be charged a storage fee by the Excess Baggage Company. |
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Heathrow Airport Lost Property Contact Details ... |
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| Should you have lost your luggage at Heathrow Airport, in any of the 4 terminals, please contact the Excess Baggage Company: |
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Lost Property At Heathrow Airport |
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Company |
The Excess Baggage Company |
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Telephone |
+ 44 (0) 20 8745 7725 |
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Opening Hours |
8am - 7pm Monday-Saturday
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8am - 4pm Sunday |
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E-Mail |
heathrow.lostproperty@excess-baggage.com |
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To reiterate, if you need to investigate reclaiming your lost property at Heathrow Airport as you have lost your luggage in either Terminal 1, Terminal 2, Terminal 3 or Terminal 4 you need to call the above number, or use the above email address. There are no dedicated contacts per terminal. |
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Lost Property On The Aircraft ... |
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| If you have left any of your belongings on-board the aircraft then you need to contact your airline as soon as possible. |
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Do note that the handling and delivery of your main hold luggage is the responsibility of the airline you are travelling with from when you have checked in your luggage, through to when you collect your luggage on the airports baggage claims hall.
Should your luggage not arrive and you fear your luggage has been lost, been delayed or even stolen please contact the Lost Luggage Desk in the airport baggage arrivals hall.
For further information on lost luggage read our guide on Heathrow Airport Lost Luggage Guide. |
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