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Heathrow Airport's disabled facilities have the needs of its passengers with disabilities or special needs in mind at all times. Thus, disabled travellers at Heathrow Airport should not suffer any inconvenience or problems. |
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Disabled Facilities at LHR ... |
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Disabled facilities at LHR (London Heathrow Airport) provider passengers with well thought about wheelchair access through a means of wider access pathways and ramps. There are disabled toilet facilities, wheelchair accessible telephones, reserved seating at check-in plus special seating areas throughout the airport.
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Help Offered By Heathrow Airport... |
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| Help Points |
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Do Note: Special help and assistance for travellers with disabilities or special needs can be booked through the airline the passengers are flying with.
There are free Help Points located throughout the airport for special needs or disabled passengers. These Help Points display a map of your location and provide a telephone to contact airport personnel for assistance, for example help with carrying baggage to check-in and help with wheelchair provision. You can find these Help Points in the terminal forecourts, in the short stay car parks, the rail stations and at baggage reclaim.
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Pre-booking Help with Skycaps |
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Telephone |
+44 (0) 202 8745 6011/5727 |
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As part of Heathrow Airport's Disabled Facilities, for hard of hearing or partially sighted travellers, induction loops are available that are situated in various locations around the airport - signs show the 'sympathetic ear' symbol.
All the airport's pay phones and credit card telephones are adapted for hearing aids. And there is also a text pay phone in the International arrivals area after exiting customs.
Heathrow's directional signs are yellow with black text so they stand out.
The reserved seating areas in the airport can be identified by the use of the special needs pictograms throughout all four of the terminals.
Each reserved seating area aims to have the following features:
- Low level flight information screens
- An induction loop
- Arms on both sides of seats
- Space for wheelchair users
Only hearing and guide dogs are allowed in the terminal buildings. |
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| For more information for disabled travellers at Heathrow Airport call the following numbers: |
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Disabled Information Resources |
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Main Switchboard |
0870 000 0123 |
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From outside the UK |
+44 (0) 870 000 0123 |
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Minicom |
+44 (0) 20 8745 7950 |
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Disabled Parking Facilities... |
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Disabled Car Parking Facilities |
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| Due to security the blue and orange badge scheme do not operate within Heathrow Airport's road system - you must use the car parks - so any unattended cars will receive a parking ticket and fine. |
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| Short Stay Car Park |
- Blue/orange badge parking is available in car parks 1 and 2 with disabled spaces located as close to the terminal building as possible. Help Points are also available in car park 2.
- Should you require assistance from the car park to the terminal building, this should be arranged in advance - with 48 hours notice needing to be given - by phoning Unity on +44 (0)141 848 7568 or email unity@baa.com
- Should you need help entering the short stay car park the NCP customer service team can provide assistance by using the intercom at the barrier entrance.
- Those passengers needing to take their orange or blue badge away with them will need to show the badge to the car park operator.
- Do note that the multi-storey car park has a general height limit of two metres (6'9").
- Car park tickets must be paid for at the customer service kiosks or automatic payment machines prior to returning to your car. A help button is available if you do struggle to use these.
- For further information, call the information line on 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). The Minitel number is +44 (0)121 410 5284
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| Long Stay Car Park |
- The Flightpath long stay car park has spaces for blue and orange badge holders
- Passengers should contact the appropriate car park in advance to arrange suitable arrangements for transfer to the terminal building
- For information and pre- booking call 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). The Minitel number is +44 (0)121 410 5284.
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Help bus |
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- Wheelchair accessible help is available on a special bus service, or those travellers with reduced mobility or who are not able to carry heavy luggage
- This help bus runs from the central bus station for all four terminals daily, from 06.00 – 23.00
- Bus drivers are all trained to provide special assistance
- Use the green help point telephone or the special help bus telephones should you wish to use this bus service. These can be found at each of the arrivals forecourt and the central bus station's Stand 6
- Or call the bus from any public telephone by calling 020 8745 6261.
- In addition, ask at the information desk
- Do allow additional time when using these buses as only a limited number are available
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External Organisations ... |
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The following external organisations can provide advice, assistance and information for passengers with disabilities or special needs:
No responsibility is accepted by London Heathrow Airport for the content of external sites (all links will launch new windows). |
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Helpful Organisations |
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| Air Transport Users Council |
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| Disabled Persons' Transport Advisory Committee |
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| publishers of 'Access to Air Travel: Guidance for Disabled and Less Mobile Passengers', as well as having really helpful travel tips on their Door to Door pages |
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| Disabled Living Foundation |
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| Helps older and disabled people to find equipment solutions that enable them to lead independent lives. |
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| Charity providing information on accessible hotels and visitor attractions. |
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| Royal Ass. for Disability and Rehabilitation (RADAR) |
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| National organisation run by disabled people |
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| Royal National Institute for the Blind |
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Helping you live with sight loss
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| Royal National Institute for the Deaf RNID |
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Changing the world for deaf and hard of hearing people. |
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| Accessible Travel & Leisure |
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| The Assistance Travel Service |
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This is a national registered charity providing information to people with disabilities and older people in relation to accessible accommodation and tourism services. |
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Terminal 5 Disabled Facilities... |
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| From conception, through to completion, Heathrow Airport has considered the needs of the disabled traveller flying from its Terminal 5. In the following Disabled Facilities At Terminal 5 Guide you will find helpful information when flying from Heathrow Terminal 5 with a disability. |
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The Terminal 5 disabled facilities provide the disabled traveller with a good range of services, such as well thought out wheelchair access throughout the airport, dedicated parking in its range of car parks, wheelchair accessible telephones, ample reserved seating and good WC facilities.
This Disabled Facilities At Terminal 5 Guide aims to help those passengers flying from Heathrow Terminal 5 with a disability, enabling them to get the very most out of their pre-flight time.
What’s more, this guide also provides useful information on those companies offering specialist disabled travel.
Take a look at Terminal 5’s Disabled Facilities: |
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| Help Available For The Disabled Traveller |
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Help Points are widely available throughout Terminal 5 – both land and air side, baggage reclaim, in the car parks and the rail station - for use by special needs or disabled passengers. These Help Points not only locate your position within the airport but also offer a contact of assistance whereby airport staff can help you with luggage or wheelchair provision.
The airport terminal also uses bold signage – yellow and black – in abundance throughout so locating your specific requirement should be trouble-free.
In the main foyer of Terminal 5, as you enter the building, you will find a BA Information Desk, here staff can answer any last minute questions or queries you may have.
Low level flight information screens are available in the dedicated disabled reserved seating areas throughout. Induction loops are available also, these are also situated at various points around the terminal building, displaying the ‘sympathetic ear’ symbol.
Guide Dogs and hearing dogs are the only animals permitted in the building.
For further information or help please call British Airways on the following numbers: |
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Terminal 5 Disabled Passengers Contact Information |
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Special Assistance |
0844 493 0787 |
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Hearing Impaired |
0845 70 077 06 |
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| Disabled Car Parking |
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In all of Heathrow Airport’s Terminal 5 car parks, large areas are dedicated for the exclusive use of the Blue Badge Holder Disabled Driver, which are situated on each level, close to the Terminal entrances on each level.
Help Points are available in all the car parks, near to the disabled car parking spaces, plus each car park has a manned office that can provide help and assistance.
The short stay car park is the ideal choice for most disabled passengers as it provides direct access into the Terminal building. However, the long stay car park also provides dedicated disabled parking area but do be aware that this car park requires drivers to transfer to the Terminal in a courtesy bus, that runs every 10 minutes for an approximate journey time of 10 minutes. Such buses do have disabled access and drivers are fully trained in helping passengers on and off the bus.
Both car parks have payment machines upon exiting the car parks, a help button is available, or you can pay at the manned office.
Alternatively, providing a hugely convenient parking service is the Valet Car Parking Option. Here customers simply drive straight up to the Terminal where a Valet Parking staff member is waiting to take your car to a safe and secure car park, leaving you to carry on straight through to check-in. On your return you car is waiting for you – this also includes taking into account any delays you may have experienced in your journey. |
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